Shipping policy

ORDER PROCESSING

All orders are processed within [2-3 business days] unless otherwise stated. Orders are not shipped or delivered on weekends or holidays.

Custom or made-to-order items may require additional production time. Estimated production timelines will be communicated at the time of purchase.

If we are experiencing a high volume of orders or unforeseen delays, shipments may be delayed by a few days. We will notify you via email if there is a significant delay in advance.

SHIPPING RATES & DELIVERY ESTIMATES

Necessary shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times are based on carrier estimates and are not guaranteed. Delivery delays may occur due to weather, customs, carrier issues, or other circumstances beyond our control.

We do not guarantee transit times once a package has been transferred to the shipping carrier.

DOMESTIC SHIPPING

We currently ship within the United States.

Shipping methods and carriers may vary based on package size, weight, and destination.

INTERNATIONAL SHIPPING (IF APPLICABLE)

We may offer international shipping to select countries. International shipping rates and delivery times vary by destination.

Customers are responsible for any customs duties, taxes, or import fees imposed by their country. These charges are not included in the purchase price or shipping cost and are the sole responsibility of the customer.

We are not responsible for delays caused by customs processing.

DAMAGED OR LOST PACKAGES

Benny's Woodshop is not responsible for packages damaged or lost in transit once they are in the possession of the carrier.

If your order arrives damaged:
• Please contact us within [1-2 days] of delivery
• Provide photos of the packaging and damaged item
• Retain all original packaging materials

We will work with the carrier to file a claim when applicable but cannot guarantee replacement or refund once the item has shipped unless required by law.

INCORRECT ADDRESS

Please ensure your shipping address is entered correctly at checkout.

We are not responsible for orders delivered to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect or incomplete address, the customer is responsible for reshipping fees.

SHIPMENT CONFIRMATION & TRACKING

Once your order has shipped, you will receive a shipment confirmation email with tracking information. Tracking numbers may take up to 24 hours to become active.

LOCAL PICKUP (IF APPLICABLE)

Local pickup may be available by appointment only. You will be notified when your order is ready for pickup.

CUSTOM OR FREIGHT SHIPMENTS

Large or heavy items (such as furniture or slabs) may require freight shipping. Freight deliveries are curbside delivery only unless otherwise agreed in writing.

Customers are responsible for providing access suitable for delivery (clear driveway, appropriate vehicle access, etc.). Failed delivery attempts due to inaccessibility may result in additional charges.

FORCE MAJEURE

We are not liable for shipping delays or failures caused by events beyond our reasonable control, including but not limited to natural disasters, weather conditions, labor disputes, carrier disruptions, or governmental actions.