Frequently Asked Questions's
What is the average lead time for a custom furniture commission?
Our lead times depend on the scale and complexity of the project. Typically, smaller custom projects are completed within 3–4 weeks, while larger heirloom pieces average 6–8 weeks. Please note that these are estimates based on our current production schedule and material availability.
I have a unique vision that isn't in your gallery.
Can you build it?
Absolutely. We specialize in one-of-a-kind handcrafted wood furniture tailored to your specific needs. If you have a particular design in mind, reach out to us to discuss your vision, and we will work with you to bring it to life. Visit our custom order page to start the process today.
Will the product I receive look exactly like the photos?
If you are purchasing a ready-to-ship item, the piece photographed is the exact one you will receive. For custom orders, we use reference images as a guide, but every piece is unique. Natural variations in wood grain, color, and texture are inherent characteristics of organic timber, ensuring your furniture is a truly one-of-a-kind work of art.
I saw a past project I love—can you make an exact replica?
Because we work with natural wood products, no two pieces will ever be identical. While we can use a past project as inspiration for your order, we do not create "exact" replicas out of respect for the original client's bespoke design.
Are your wood products food-safe?
Yes. Any item intended for food contact—such as charcuterie boards or butcher blocks—is finished with 100% food-safe, non-toxic materials.
Do you offer bulk or wholesale pricing?
We do. We are happy to discuss batch orders or bulk pricing for commercial projects and retail partners. Please contact us with your specific requirements for a custom quote.
Do you offer delivery and installation?
We proudly offer White Glove Delivery for all orders at a negotiated rate. This premium service includes:
- Careful handling and blanket-wrapping of all furniture.
- Delivery directly into the room of your choice.
- Unpacking and professional assembly.
- Complete removal of all installation debris.
How do I maintain my handcrafted furniture?
To preserve the beauty of your wood, we recommend applying a high-quality furniture wax or mineral oil whenever the wood begins to appear dry. Simply rub the finish in a circular motion with a microfiber cloth, allow it to penetrate, and buff away the excess.
Note: For items requiring specialized care, we provide detailed instructions upon delivery. We are always available via phone or email to help you maintain your piece.